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In 2020, the coronavirus pandemic dramatically changed how we delivered education, health care, and other critical services to young children and their families. The pandemic suddenly closed schools, child care centers, and pediatric offices — some for several months. Family-facing professionals had to quickly pivot to providing services virtually — something that most of them had never done before.
To support family-facing providers in their virtual work with children and families, the Brazelton Touchpoints Center (BTC) offered a series of 18 free webinars and an online learning community that explored the challenges and opportunities posed by virtual service delivery, and shared strategies providers had found for building and sustaining strong relationships with families virtually. In partnership with the Rapid Response Virtual Home Visiting (RR-VHV) Collaborative, we built on lessons learned from virtual home visiting that could benefit providers across all family-facing disciplines and sectors. Panelists for these webinars included experienced and dedicated family-facing providers from across the country.
The Virtual Delivery Service webinar series was made possible in part by the generosity of the W.K. Kellogg Foundation, the Overdeck Family Foundation, and our community of supporters.
All professionals who work with families of young children — including those who work in health care, early care and education, early intervention, child welfare, and family support — were encouraged to attend these webinars. We also created an online learning community where webinar participants could engage with one another and with BTC facilitators around the topics and strategies discussed in each webinar. We posted recordings of the webinars and resource materials in this virtual community.
Webinar topics included:
- The pandemic’s impact on families’, children’s, and providers’ well-being
- Promoting positive parent-child interactions virtually
- Conducting screening assessments on your screen
- Hiring and onboarding during Covid-19
- Partnering with families virtually
- Providing staff support and supervision virtually
- Having challenging conversations with families virtually
- Taking care of yourself as a virtual service provider
Each webinar was 1-hour long, with an optional 30-minute Q&A session at the end with at least one panelist. All webinars included live Spanish translation and closed captioning for interested participants.
Contact us to learn more.
In 2020 and 2021, BTC developed a free webinar series and online learning community that supported family-facing providers in their virtual work with children and families during the coronavirus pandemic.