Virtual Service Delivery Webinar Series

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The coronavirus pandemic has dramatically changed how we deliver education, health care, and other critical services to young children and their families. Even as some regions of the country are re-opening schools, child care centers, pediatric offices, and more, it is clear that many services will continue to be offered virtually.

To support family-facing providers in their virtual work with children and families, Brazelton Touchpoints Center is providing a series of free 1-hour webinars and an online learning community that will explore the challenges and opportunities posed by virtual service delivery, and share strategies providers have found for building and sustaining strong relationships with families virtually. In partnership the Rapid Response Virtual Home Visiting (RR-VHV) Collaborative, we will build on lessons learned from virtual home visiting that will benefit providers across all family-facing disciplines and sectors.

All professionals who work with families of young children—including those who work in health care, early care and education, early intervention, child welfare, and family support—are encouraged to attend these webinars. We are pairing the webinars with an online learning community where webinar participants can engage with one another and BTC facilitators around the topics and strategies discussed in the webinars. Learn from others in the field who are also navigating how to connect with young children and families virtually!

Each webinar is 1-hour long, with an optional 30-minute Q&A session at the end with at least one panelist. Participants can register for the entire series or for individual webinars. Participants can also join the online learning community, where you can access recordings of webinars you have missed.

All webinars include live Spanish translation and closed captioning for interested participants. 

This webinar series is made possible in part by the generosity of the W.K. Kellogg Foundation, the Overdeck Family Foundation, and our community of supporters.

Please help us spread the word about this series using our Social Media Toolkit.

Webinar 1: Thursday, October 8, 2 PM ET / 11 AM PT
Using a Strengths-Based Approach to Engage Families Virtually

Engagement begins with a family’s first interaction with a program or provider. This webinar will explore how programs and staff can use a strengths-based approach to welcome new families, build relationships with them virtually, and foster existing relationships that have shifted online.


  • Dewana Thompson, PhD, Manager of Professional and Resource Development, National Facilitator, Brazelton Touchpoints Center
  • Kelly Ramsey, MS, Early Childhood Services Education Coordinator, Educare Oklahoma City, Sunbeam Family Services

Webinar 2: Thursday, October 22, 2 PM ET / 11 AM PT
Finding the Balance in Virtual Service Delivery

The demands of our work lives, families, and communities continue to challenge us. As providers, we must find time and energy to care for our own families while still partnering with the families we serve. This webinar will explore how providers and families can work together to find balance as we collaboratively experience virtual service delivery.


  • Rachel Schiff, Early Intervention Specialist, Clayton Early Learning, Denver, CO
  • Lisa Garlie, Training and Development Specialist, Next Door/Educare Milwaukee, Milwaukee, WI

Webinar 3: Thursday, November 5, 2 PM ET / 11 AM PT
Using a Hybrid Approach to Partner with Families 

As programs re-open, providers are utilizing innovative strategies, discovered through virtual service delivery, to continue offering high-quality services for families. This webinar will explore some of the creative ways you can combine in-person and virtual service delivery to strengthen your engagement with families.

Webinar 4: Thursday, November 19, 2 PM ET / 11 AM PT
Providing Staff Support and Supervision Virtually

Staff members continue to need support and supervision, even when–or perhaps especially when–we are physically distanced. Effective staff support requires regular contact, time for reflection, connection with other team members, and continuous feedback. This webinar will explore strategies for providing staff support and supervision virtually.

Webinar 5: Thursday, December 3, 2 PM ET / 11 AM PT
Understanding and Responding to Trauma in Virtual Service Delivery

Many families and communities face adversity and trauma, particularly right now. Providers are searching for ways to understand and respond to this trauma as we meet virtually with children and families. This webinar will explore how we can foster resilience and healing with families even when we cannot physically be with them.

Webinar 6: Thursday, December 17, 2 PM ET / 11 AM PT
Taking Care of Yourself as a Virtual Service Provider

We are experiencing an unprecedented time in the world. Providers are feeling isolated, overwhelmed, and unsure as programs and settings decide whether or not to re-open and how the work will be done in the future. In this webinar, you will learn and practice ways to care for yourself, be generous, and have self-compassion.

Register Today!

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