Virtual Service Delivery Webinar Series

The coronavirus pandemic has dramatically changed how we deliver education, health care, and other critical services to young children and their families. Even as some regions of the country begin to re-open schools, child care centers, pediatric offices, and more, it is clear that many services will continue to be offered virtually. We have been hearing from colleagues around the country about the challenges of these unprecedented times, including working with families online, and also about some fascinating discoveries on how to make virtual work with families successful.

To support family-facing providers in their online work with children and families, Brazelton Touchpoints Center is offering a series of free 1-hour webinars and an online learning community that will explore the challenges posed by virtual service delivery and share strategies providers have found for building and sustaining strong relationships with families virtually. In partnership the Rapid Response Virtual Home Visiting (RR-VHV) Collaborative, we will build on lessons learned from virtual home visiting that will benefit providers across all family-facing disciplines and sectors.

All professionals who work with families of young children—including those who work in health care, early care and education, early intervention, child welfare, and family support—are encouraged to attend these webinars. We are pairing the webinars with an online learning community where webinar participants can engage with one another and BTC facilitators around the topics and strategies discussed in the webinars. Learn from others in the field who are also navigating how to connect with young children and families virtually!

The first series of six webinars kicks off on Wednesday, July 22, at 2 PM ET/ 11 AM PT. The webinars will continue biweekly through the end of September. Each webinar will be 1-hour long. Participants can register for the entire series or for individual webinars. Participants can also register to join the online learning community. 

All webinars will have Spanish translation and closed captioning available. 

This webinar series is made possible in part by the generosity of the W.K. Kellogg Foundation, the Overdeck Family Foundation, and our community of supporters.

Please help us spread the word about this series using our Social Media Toolkit.

Webinar 1: Wednesday, July 22, 2 PM ET / 11 AM PT
Engaging Families Using a Strengths-Based Approach in the Virtual World

Engagement begins with your first interaction with a family. This webinar will explore how to use a strengths-based approach to build new relationships virtually and continue to foster existing relationships that have shifted online.


  • Cristina Castaneda, Family Support Specialist, Educare Los Angeles at Long Beach
  • Nicole Faison, MSW, Clinical Program Manager – Healthy Families America, South County Home Health, Rhode Island
  • Dewana Thompson, PhD, Manager of Professional and Resource Development, National Facilitator, Brazelton Touchpoints Center

Webinar 2: Wednesday, August 5, 2 PM ET / 11 AM PT
Partnering with Families Virtually

Parents and programs want to be connected—now, more than ever! In this webinar, you will learn strategies for virtually partnering with families both individually and as a group.


  • Jayne Singer, PhD, IECMH-E®, Clinical Psychologist; Director, Developmental and Relational Health, Brazelton Touchpoints Center
  • Natalia Coletti, LCSW, CLC, Director of Child Health Initiatives, Miami-Dade Family Learning Partnership; National Facilitator, Brazelton Touchpoints Center

Webinar 3: Wednesday, August 19, 2 PM ET / 11 AM PT
Providing Staff Support and Supervision Virtually

We are physically distanced right now, but staff members continue to need support and supervision. Effective staff support requires regular contact, time for reflection, connection with other team members, and continuous feedback. This webinar will explore strategies for providing staff support and supervision virtually.


  • Debbie Manigat, MS, Progam Specialist, Children’s Services Council of Palm Beach County, Boynton Beach, FL
  • Jerri Stewart, MS, Family Engagement Manager, Child Care Resource Center, Chatsworth, CA
  • Anneisha Thompson, Family and Community Engagement Supervisor, Early Head Start@Geneva Ave., Action for Boston Community Development, Dorchester, MA

Webinar 4: Wednesday, September 2, 2 PM ET / 11 AM PT
Developmental Screenings on Your Screen

Have you ever tried to screen a child when they were not in the room with you? This may sound like a daunting task, but it is possible! This webinar will focus on the unique challenges and strategies for completing screenings through virtual visits.


  • Leah Koretz, LMHC, Infant Mental Health Specialist,  Program Manager, Early Intervention Services, Boston Children’s Hospital
  • Heidi S. Roibal, MS, IMH-E®, Regional Coordinator, New Mexico Family Infant Toddler program; National Trainer, Brazelton Touchpoints Center

Webinar 5: Wednesday, September 16, 2 PM ET / 11 AM PT
Challenging Conversations with Families Virtually

It’s easy when it’s easy, and it’s hard when it’s hard. With the overwhelming presence and impact of both COVID-19 and racism, we know that families are experiencing stress and trauma in new ways. Conversations about the current challenges we all face are hard. This webinar will explore how we can have these challenging conversations with families and how these conversations offer opportunities for us to deepen our relationships with them.


  • Rachel Schiff, Early Intervention Specialist, Clayton Early Learning, Denver, CO
  • Jayne Singer, PhD, IECMH-E®, Clinical Psychologist, Boston Children’s Hospital; Director, Developmental and Relational Health, Brazelton Touchpoints Center
  • Dewana Thompson, PhD, Manager of Professional and Resource Development, National Facilitator, Brazelton Touchpoints Center

Webinar 6: Wednesday, September 30, 2 PM ET / 11 AM PT
Taking Care of Yourself as a Virtual Service Provider

We are experiencing an unprecedented time in the world. Many providers are feeling isolated, overwhelmed, and unsure as programs and settings are determining when to re-open and how the work will be done in the future. In this webinar, you will learn how to care for yourself and ways to be generous and self-compassionate.

  • Marcella Adolph, MSW, Mental Health Consultant, Confederated Salish and Kootenai Tribes Early Childhood Services program, Montana
  • Debra Sosin, LICSW, Family Connections – Project Director, Touchpoints National Trainer, Brazelton Touchpoints Center

Register Today!

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