Virtual Service Delivery Webinar Series

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The coronavirus pandemic dramatically changed how we deliver education, health care, and other critical services to young children and their families. While many schools, child care centers, and pediatric offices have re-opened or partially re-opened, it is clear that many services will continue to be offered virtually.

To support family-facing providers in their virtual work with children and families, Brazelton Touchpoints Center offered a series of free 1-hour webinars and an online learning community that explored the challenges and opportunities posed by virtual service delivery, and shared strategies providers had found for building and sustaining strong relationships with families virtually. In partnership with the Rapid Response Virtual Home Visiting (RR-VHV) Collaborative, we built on lessons learned from virtual home visiting that can benefit providers across all family-facing disciplines and sectors.

All professionals who work with families of young children—including those who work in health care, early care and education, early intervention, child welfare, and family support—were encouraged to attend these webinars. We paired the webinars with an online learning community where webinar participants could engage with one another and BTC facilitators around the topics and strategies discussed in the webinars.

Each webinar was 1-hour long, with an optional 30-minute Q&A session at the end with at least one panelist. Participants could register for the entire series or for individual webinars. Participants could also join an online learning community where they could access recordings of webinars they missed.

All webinars included live Spanish translation and closed captioning for interested participants. 

This webinar series was made possible in part by the generosity of the W.K. Kellogg Foundation, the Overdeck Family Foundation, and our community of supporters.


Webinar 1: Wednesday, January 13, 2 PM ET / 11 AM PT
Exploring the Pandemic’s Impact on Providers’ Well-Being

As we begin a new year, it is important for providers to reflect on what we have learned over the last nine months as we delivered services virtually. During this webinar, we explored the benefits of virtual service delivery, such as innovations for connecting with families in new ways, that we may want to carry forward post-pandemic. We also discussed the costs of the pandemic on the well-being of providers, their supervisors, and leaders.


  • Kelly Ramsey, PhD Candidate, Education Coordinator, Sunbeam Family Services, Oklahoma
  • Jerri Stewart, MS, Family Engagement Manager, Child Care Resource Center, Chatsworth, CA


Webinar 2: Wednesday, January 27, 2 PM ET / 11 AM PT
Building Your Team Virtually: Hiring and Onboarding during Covid-19

The coronavirus pandemic has affected not only how providers engage with families but also how program leaders find, hire, and orient new staff. In this webinar, we explored the opportunities and special considerations organizations have encountered as they shifted to recruiting, hiring, and onboarding new staff virtually.


  • Trissa Schiffner, Program Manager, Parents as Teachers Home Visiting Program, Catholic Charities Serving Central Washington, Yakima, WA
  • Lisa Garlie, Training and Development Specialist, Next Door Milwaukee, WI


Webinar 3: Wednesday, February 10, 2 PM ET / 11 AM PT
Exploring the Pandemic’s Impact on Children’s Well-Being

As the pandemic and social isolation continue, parents and providers are increasingly concerned about their children’s mental health and well-being. This webinar explored some of the possible responses to the pandemic that children may be showing us at this time. We discussed strategies providers can implement and share with families to support children’s healthy development.


  • Jayne Singer, PhD, IECMH-E®, Clinical Psychologist, Boston Children’s Hospital; Director, Developmental and Relational Health, Brazelton Touchpoints Center
  • Leah Koretz, LMHC, CEIS, Program Manager, Early Intervention Program, Boston Children’s Hospital


Webinar 4: Wednesday, February 24, 2 PM ET / 11 AM PT
Promoting Positive Parent-Child Interactions Virtually

This webinar featured providers who are engaging with families in virtual visits and group socializations. We explored the unique opportunities and special considerations they have encountered in their work as they model and support positive parent-child interactions virtually.


  • Jennifer Briseño, MSW, Family Partner, Parent & Early Child Development Center, Parent Involvement & Community Outreach, Jurupa Unified School District, California
  • Eli Mast, MFT, Behavioral Health Therapist, Parent & Early Child Development Center, Parent Involvement & Community Outreach, Jurupa Unified School District, California


Webinar 5: Wednesday, March 10, 2 PM ET / 11 AM PT
Exploring the Pandemic’s Impact on Families’ Well-Being

On the one-year anniversary of the pandemic shutdown, we reflected on the impact of the pandemic on families’ lives and well-being. We discussed how providers can identify family member behaviors that are expected responses to the pandemic, and when those behaviors may need more mental health support.


  • Debby Sosin, LICSW, Family Connections Director and National Facilitator, Brazelton Touchpoints Center
  • Heidi Roibal, MS, IMH-E®, Regional Coordinator, New Mexico Family Infant Toddler Program; National Facilitator, Brazelton Touchpoints Center


Webinar 6: Wednesday, March 24, 2 PM ET / 11 AM PT
Challenging Conversations with Families Virtually

It’s easy when it’s easy, and it’s hard when it’s hard. Stress, trauma, work schedules, and the new and changing restrictions for the care and education of young children are affecting everyone. For providers and the families with whom we work, life these days feels overwhelming. Finding ways to have challenging conversations with families offers opportunities for us to deepen our relationship with them. This webinar explored strategies you can immediately use in your work to engage families in challenging conversations virtually.


  • Jamal Berry, EdS, Vice President of Programs, Educare of Washington, D.C.
  • Dewana Thompson, PhD, Director of National Facilitator Team, Brazelton Touchpoints Center

Would you like to learn more about this series? Contact us today!